Avaya one-X AgentAvaya one-X Agent 
Avaya one-X Agent (Avaya one-X Agent.exe). Avaya one-X® Agent is a desktop software application built specifically to meet the needs of contact center agents.
Avaya one-X® Agent is a powerful desktop application designed to help contact center agents excel—whether working on-site, in a branch office, or through a remote customer support platform. With intuitive one-touch controls, agents can manage calls, conferences, transfers, and supervisor assistance with ease, boosting productivity across any location.
Built for today’s cloud-based contact center software environment, Avaya one-X Agent streamlines communications and ensures consistent customer experiences. Agents can pre-record greetings, collaborate quickly through integrated presence and instant messaging, and tap into enterprise-wide expertise to drive first-call resolution. This enterprise communication management tool helps teams stay connected, responsive, and highly effective.
Key Features
• One-touch access to conference, transfer, and supervisor assist for seamless call handling
• Pre-recorded greetings to deliver consistent, professional customer interactions
• Integrated presence and instant messaging for quick expert assistance
• Optimized for headquarters, branch offices, and remote work environments
• Tools designed to improve productivity, collaboration, and customer satisfaction
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