CMS Supervisor R16CMS Supervisor R16 
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Frazer Software for the Used C CMS Supervisor R16 (ACSRun.exe) free download, latest version ✅16.3, Avaya CMS is a software product for businesses and organizations...
Avaya CMS is an enterprise call-center analytics software solution designed for organizations using Avaya Communication Manager to handle large volumes of ACD-processed telephone calls. It gathers detailed call-traffic data, formats management reports, and delivers a powerful administrative interface to optimize Automatic Call Distribution performance. This makes it ideal for teams seeking real-time contact center performance monitoring and cloud-based call management tools.
With Avaya CMS, administrators can access the CMS database, generate actionable reports, configure ACD parameters, and track live call activity to deliver the most efficient, customer-focused service. Its robust reporting engine also supports workforce optimization reporting to help businesses enhance productivity and service quality.
Key Features:
• Collects and analyzes call-traffic data from Avaya ACD environments
• Generates detailed management and performance reports
• Provides an administrative interface for ACD configuration
• Enables real-time monitoring of call activity and agent performance
• Supports enterprise scalability for high-volume communication workflows
