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Soundvision ShoreTel Contact Center Agent latest version ✅3.0, The ShoreTel Contact Center Agent Dashboard (CCAD) is an application...
Real-Time Contact Center Dashboard for Mobile Supervisors and Agents
ShoreTel Contact Center 6 introduces the ShoreTel Contact Center Agent Dashboard, a web-based dashboard designed for real-time contact center analytics and cloud call center software visibility. Supervisors can easily publish customized dashboards for agents, delivering actionable insights on performance and empowering teams to improve service levels from anywhere.
Optimized for iPads and mobile devices, this tool gives call center managers a consolidated, on-the-go view of their operations. The ShoreTel Contact Center Agent Dashboard (CCAD) enables monitoring of customer service in real time, displaying key metrics such as calls waiting, average wait time, and other essential performance statistics. With instant access to live data—features not available in traditional solutions—agents can self-manage performance and uphold customer service standards, supporting remote workforce productivity and mobile workforce management.
