Get Personalized Android Support with Google Support Services (GSS) – Screen Sharing Made Easy

The Google Support Services (GSS) app enables a seamless and interactive support experience by allowing you to share your Android device screen with a Google customer support agent. Once activated, the agent can guide you through troubleshooting steps with on-screen annotations, making it quicker and simpler to resolve your issue. Rest assured, the agent can only view your screen; they cannot take control of your device. You can stop or pause screen sharing at any time for total privacy and control.

This app comes pre-installed on Pixel devices and Nexus devices running Android 7.1.1 or higher. It is also compatible with most devices running Android 5.0 or higher. The app is used exclusively when a Google customer support agent invites you to share your screen for assistance. It cannot be opened manually by the user and is designed to be activated only through the support process.

• Instantly share your screen with a Google support agent for real-time assistance.
• Get on-screen guidance with annotations for easier problem-solving.
• Maintain full control of your device as the agent cannot take control of it.
• Pause or stop screen sharing anytime for complete privacy.
• Available on Pixel and Nexus devices (Android 5.0 or higher) for easy access to support.